1. EssentialIT Platform

What this includes:

• Remediation covers of any issues pertaining to originally installed software or hardware covered under ITnav MSP
• Work Stations locked down and restricted from non-business software installation
• Daily analysis of:

• Errors, warnings, and informational alerts concerning:
• Applications and databases running on server(s)

• Monitoring provides covers Operating system, services and server & PC(s) hardware

• Server disk space, utilization and health of server(s)
• Print queues, terminal server sessions, mail queues, bad mail, etc…
• Memory usage and Virtual memory utilization
• Processor utilization and performance
• Server/PC Health Monitor Alerts
• Location of devices (AntiTheft)

• Daily verification that Anti-Virus program(s) are updating on server(s)
• Patch Management provides weekly running windows update on server(s) & PC’s, including installation of any pertinent service packs, security updates, and patches

Deliverables you can expect:

• Quarterly reporting (or more often as needed) on any issues, including:

• Event Log errors and warnings and why they are there
• Any corrective actions taken
• Any future concerns regarding the issues (if any)
• Our plan or recommendation to resolve any issues
• Problem resolution, status of hot fixes or patches applied

What this does for you:

EssentialIT ensures that your network is running at peak performance.  Allowing your employees to focus on their jobs and not be delayed by a slow and unresponsive network.

2. SecureIT

What this includes:

Managed AntiVirus/AntiMalware/AntiSpam

• Management of your network devices security software
• Spam blocked prior to contact with Internet connection preserving needed bandwidth.
• Monitoring of attacks on your network that were blocked and removed

Monitoring/Management of Firewall & Gateway Security

• System and network security and intrusion detection
• Blocking of non-business website traffic
• Monitoring of website traffic and network threats
• Managed VPN Connections for your traveling employees

Online/Offsite Backup, Disaster Recovery of Server

• Daily Snapshot back up and verification of completion:
• Servers
• Critical User PCs
• Local Virtualization of your server(s) or critical PC(s) in the event of a local failure.
• Off-Site Virtualization of critical IT infrastructure in the event of a major outage.
• Full data recovery in less than 24 hours in the event of a major outage.

Deliverables you can expect:

• Quarterly reporting (or more often as needed) on any issues, including:

• Results of Local and Off-site Virtualization testing
• Network Attacks
• Website Traffic and Network Threats

What this does for you:

SecureIT gives you peace of mind knowing that your business is being protected from data loss through disaster, human error or theft.  

3. StrategicIT

What this includes:

For entire organization’s personnel

• Service Level & Warranty
• On call support services (standard: desktop/user outage)
• Technology Navigator’s standard business hours M-F 8:00am to 5:00pm
• On call support services (emergency: server/network outage
• 24 hours a day, 7 days a week, 365 days a year
• Unlimited phone support (see “best practices” below)
• Email support services – unlimited (see “best practices” below)
• Unlimited remote support of server(s) AND desktops (see “best practices”)
• Documentation Binder (Creation and upkeep of all records) including:
• Network map, location of assets, PC inventory and specs
• Server configuration, installations, and patches applied
• Vendor contact information
• Software licenses & Hardware purchases (invoices, media, packing slips, etc…)
• Warranty and service plan information
• Policies & procedures (changing passwords, adjusting folder permissions, etc…)
• All work logs from onsite and remote service work performed
• Software & Hardware replacement schedules
• Vendor Liaison
• Interact with all hardware and software vendors on behalf of your organization to ensure proposals, pricing and work performed are accurate and satisfactory.
• Budgetary process
• Work closely to on technology related expenditures portion of annual budget
• Allocate timelines for retiring and acquiring of hardware and software
• Anticipate future need for planning purposes
• Add/Change/Move Coverage
• Schedule, coordinate and implement changes and moving of Covered Equipment.
• Schedule, coordinate and implement changes and moving of new equipment to be added to coverage.

Deliverables you can expect:

You will always be in possession of full documentation (as described above) in the Network Documentation Binder.

What this does for you:

StrategicIT provides the benefits of a fully staffed in house Technology Department.

4. TotalIT

What this includes:

• StrategicIT: The benefits of a fully staffed in house Technology Department.
• SecureIT: Peace of mind to know that your business is being protected from data loss through disaster, human error or theft.
• EssentialIT: Ensures your network is running at peak performance.
• Fixed cost plus pricing

• Hardware cost plus 20%
• Software cost plus 15%
  

What this does for you:

TotalIT puts the experience and expertise of the entire Technology Navigators, Inc staff to work for your business at a fraction of the cost of a single internal IT professional.